Privacy Policy

Effective Date: April 2026 | Last Updated: April 2026

Sedona Plumbing and Heating (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us through our website, by phone, by email, by text message, through our scheduling system (ServiceTitan), or in person. By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Full name and service/billing address
• Mobile and home phone number(s)
• Email address
• Payment information (processed securely through PCI-compliant processors; we do not store full credit card numbers)
• Details about your plumbing, heating, or HVAC systems and service history
• Communications you initiate by phone, email, text, web chat, or contact form

1.2 Information Collected Automatically

• Website usage data including IP address, browser type, pages visited, and referring source
• Cookies and similar tracking technologies to improve website functionality and analyze traffic
• Call recordings (you will be notified when calls may be recorded)

1.3 Information from Third Parties

We may receive information about you from our field service management platform (ServiceTitan), payment processors, marketing partners, and referral sources in connection with providing services to you.

2. How We Use Your Information

• Schedule, dispatch, and perform plumbing, heating, and HVAC services at your property
• Send appointment confirmations, technician dispatch notifications, and service reminders via phone, email, or SMS/MMS
• Process payments and manage your service account and history
• Issue estimates, invoices, and receipts
• Respond to your inquiries and provide customer support
• Send optional maintenance reminders and promotional communications (you may opt out at any time)
• Improve our services, website, and overall customer experience
• Comply with legal obligations under Massachusetts and federal law
• Protect the safety of our technicians and customers

3. Text Message (SMS/MMS) Policy

3.1 Consent and Program Description

By providing your mobile phone number verbally or by filling out our website’s contact form and consenting to receive text messages, you agree to receive automated and non-automated SMS/MMS messages related to service scheduling, appointment reminders, technician arrival notifications, invoice delivery, payment reminders, and customer satisfaction follow-up. Consent is not required as a condition of purchasing any service.

3.2 Message Frequency and Rates

Message frequency varies based on your service activity. Standard message and data rates may apply depending on your wireless carrier and plan. We are not responsible for any charges from your carrier.

3.3 How to Opt Out

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation text. To re-subscribe, text START. You may also opt out by calling (781) 214-0758 or emailing office@sedonaplumbingandheating.com. Opting out does not affect your service or any other rights.

3.4 No Sale of Mobile Numbers

Your mobile phone number will not be shared with, sold to, or rented to third parties for their own marketing purposes. Your number is used solely for communications related to your service relationship with Sedona Plumbing and Heating, and by authorized service providers (including ServiceTitan) acting on our behalf under confidentiality obligations.

4. How We Share Your Information

• Service Providers: Trusted vendors such as ServiceTitan, payment processors, and email/SMS providers who are contractually required to keep your information confidential and use it only on our behalf.
• Legal Compliance: When required by law, court order, or governmental request, or to protect the rights and safety of the Company, our employees, or customers.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred subject to the same privacy protections.

5. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some functionality may be limited. We may use tools such as Google Analytics to analyze aggregate usage.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Payment card data is handled by PCI-compliant third-party processors and is not stored on our systems. No internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information as long as necessary to provide services, maintain required business records, and comply with applicable law. Service and transaction records are typically retained for up to seven (7) years for warranty, legal, tax, and regulatory purposes.

8. Your Rights as a Massachusetts Resident

You have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time without affecting your service. To exercise these rights, contact us at office@sedonaplumbingandheating.com or (781) 214-0758.

9. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under the age of 13. If we become aware of such collection, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services after any update constitutes your acceptance.

11. Contact Us

Sedona Plumbing and Heating
Phone: (781) 214-0758
Email: office@sedonaplumbingandheating.com
Website: www.sedonaplumbingandheating.com/privacy-policy
Plumbing Corp. No.: PL-C-9628938